Support

Questions, problems or feedback? Write to us and we will get back to you.

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Please include your device model, macOS/iPadOS version and the Cullshot version, and describe what happened.

Frequently asked questions

Does Cullshot upload my photos?

No. Cullshot works entirely on your device and does not send photos or any other data to the developer or third parties.

Where are my ratings stored?

Stars, picks, rejects and colour labels are saved in XMP files next to your images. On iPad, ratings for photos from the Photos library are stored in a file inside the app.

Does Cullshot change my original photos?

No. Originals are only displayed and analysed. Rejected images are moved to the Trash only after you confirm.

How do I restore my Cullshot Pro purchase?

Cullshot Pro is a one-time in-app purchase handled by Apple. Use the restore option in the app, signed in with the Apple Account you bought it with.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I remove all app data?

Delete the app to remove settings and the analysis cache. XMP files next to your photos can be deleted in Finder or the Files app.

More help: Cullshot documentation.